Prepare a Rocket First-Withdrawal File for KYC and Video Review

Map documents to the registered profile

Use readable government identity evidence, a recent accepted address record and proof that each deposit method belongs to the account holder. Compare spelling, date of birth and address with the profile before upload and correct legitimate mismatches through support.

For card or wallet evidence, retain the holder name and relevant transaction while masking fields the operator permits. Never expose passwords, CVV, seed phrases or one-time codes. Save the upload rules and document request date.

• Identity and age
• Current address
• Deposit-method ownership
• Withdrawal ID
• Request and upload timestamps

Prepare for a controlled video check

If video verification is requested, confirm the appointment and call channel inside the authenticated account or existing support case. Ask which document must be shown and which details may be covered. Do not accept an unsolicited social-media call claiming to be verification.

Use a private connection and neutral background. Show only the requested evidence, record the case reference and ask for written completion status afterward. A video check should never require remote desktop access, password disclosure or transfer of funds.

Keep KYC and payout decisions separate

Record document acceptance, video completion, withdrawal approval and processor release as distinct events. If cashout remains pending, ask which stage owns the delay rather than repeatedly re-uploading already accepted evidence.

When paid, match the operator reference to the receiving transaction and note any permitted fee. Close the file only when the final amount and destination reconcile with the approved request.

Questions players ask